We are in search of an outstanding Customer Support Representative. This role is to serve as the primary point of contact between our company and its customers, helping to maintain positive relationships and resolve issues efficiently. The Customer Support Representative plays a crucial role in ensuring customer satisfaction by providing assistance, resolving inquiries, and offering exceptional support to our clients.
Key Duties and Responsibilities:
- Customer Assistance: Respond to customer inquiries via email, chat, or other communication channels in a timely and professional manner. 90% of the assistance is via Email
- Issue Resolution: Identify and resolve customer issues, concerns, or complaints effectively, striving for first-contact resolution whenever possible.
- Product Knowledge: Maintain in-depth knowledge of company products and services to provide accurate information and guidance to customers.
- Logistic Support: Provide logistic assistance to customers experiencing product-related problems or difficulties. Most of the issues come from where is the product and why there are delays in the delivery for example
- Documentation: Accurately document customer interactions, including issues, resolutions, and other relevant information in the customer support database. For example, respond a chargeback and send proofs to the payment gateways
- Feedback Handling: Gather and relay customer feedback and suggestions to relevant departments for product improvement.
- Up-Selling and Cross-Selling: Identify opportunities to promote additional products or services that may benefit the customer and increase the Average Order Value of the product. For example offer subscriptions to happy customers
- Compliance: Adhere to company policies, procedures, and guidelines while ensuring compliance with industry regulations.
- Customer Satisfaction: Strive to meet or exceed customer satisfaction goals through exceptional service.
- Team Collaboration: Collaborate with other team members, such as marketing, and technical support, to provide a seamless customer experience.
Desired Skills and Experience:
- Completion of high school, bachelor’s degree holder, or equivalent qualification.
- Proficiency in English is required, and proficiency in Spanish or another language is a big advantage.
- Prior experience in customer service or support experience in a BPO setting is a plus.
- Prior experience in handling healthcare accounts and digital products.
- Has strong problem-solving abilities and attention to detail.
- Has empathy and the ability to remain patient and calm when dealing with challenging situations.
- Proficiency in using customer support software and systems.
- Basic technical knowledge for troubleshooting technical issues.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Proactive and trustworthy
Why Remotify?
Remotify focuses on putting Filipino talents in the spotlight in the global workforce scene. We are an Employer of Record in the Philippines and we enable small to medium businesses across the world to scale their teams securely and cost-effectively through remote outsourcing. Through our services, we ensure that every remote employee enjoys the social benefits the law provides while receiving internationally competitive salaries.
With Remotify, you will have the opportunity to work directly with international businesses while having an employee contract bound in the Philippines, social benefits, and tax contributions, through us. As you work internationally from your home, you have a local HR to help you with local labor compliance. We have created a community of Filipino Remote workers who value the flexibility of remote work while enjoying the togetherness a great virtual workplace brings both professionally and personally.
Here are the perks of working with us:
- Competitive salary (Php25,000)
- HMO Coverage
- I.N.S.P.I.R.E program that will help you build personal and professional character
- A payroll system that assures on-time payments at all times
- SSS, Philhealth, and Pag-ibig
- 13th Month Pay
- Paid local holidays
- Paid annual leaves
- Vacation and sick leaves
Application Process:
If you're a motivated and experienced Customer Support Representative with a passion for customer service and support, we encourage you to apply. Shortlisted candidates will be contacted for the next steps of the recruitment process.
Note: Remotify is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
You may also review our other job openings
We are looking for a Global CEO Managing Assistant. This role is to provide key executive support responsible for providing comprehensive administrative and strategic assistance to the Chief Executive Officer (CEO) of a multinational organization. This position requires exceptional organizational skills, a high level of confidentiality, and the ability to handle complex tasks in a fast-paced global environment.
Key Duties and Responsibilities:
- Act as the primary point of contact between the CEO and internal/external stakeholders.
- Manage the CEO’s calendar, appointments, and travel arrangements, ensuring efficient use of their time.
- Collaborate closely with other businesses (B2Bs), forming strategic partnerships to achieve mutual goals. This can involve negotiations, contract agreements, and relationship building.
- Analyze data related to B2B transactions, customer behavior, and market trends. Use data-driven insights to make informed business decisions and optimize strategies for engaging with other companies and corporate client
- Establishing effective communication channels such as using tools like email, instant messaging, video conferencing, and project management software to facilitate seamless communication among the teams.
- Analyzing, refining, and improving existing business processes to enhance efficiency, productivity, and overall performance within an organization.
- Prepare and organize materials for meetings, conferences, and presentations.
- Handle sensitive and confidential information with discretion.
Desired Skills and Experience:
- Completed Bachelor's or Master's degree from an accredited institution in any other related field.
- Should possess at least 5 years of work experience in Executive Support or Operational management in an IT industry
- Should have experience in
- B2B
- Business process optimization
- Exposure to the Open Source/Linux Centric Software Stack or a technical background related to foreign trade is a big advantage.
- Possesses a strong personality, assertiveness, and the ability to summarize information and report concisely and succinctly.
- Structured, independent, and self-motivated working and driving solutions or established work instructions
- Ability to perform under pressure
- Certification or training in project management, international business, or related fields is a plus.
- Amenable to full-time work in the Central European Time (CET) timezone with flexibility.
Professional Competency and Focus:
The Global CEO Managing Assistant plays a pivotal role in ensuring the CEO’s effectiveness and productivity, allowing the organization to achieve its strategic objectives.This role demands a highly skilled, proactive, and resourceful professional capable of navigating the complexities of global business operations while maintaining the utmost professionalism and confidentiality.
Why Remotify?
Remotify focuses on putting Filipino talents in the spotlight in the global workforce scene. We are an Employer of Record in the Philippines and we enable small to medium businesses across the world to scale their teams securely and cost-effectively through remote outsourcing. Through our services, we ensure that every remote employee enjoys the social benefits the law provides while receiving internationally competitive salaries.
With Remotify, you will have the opportunity to work directly with international businesses while having an employee contract bound in the Philippines, social benefits, and tax contributions, through us. As you work internationally from your home, you have a local HR to help you with local labor compliance. We have created a community of Filipino Remote workers who value the flexibility of remote work while enjoying the togetherness a great virtual workplace brings both professionally and personally.
Here are the perks of working with us:
- Competitive salary
- I.N.S.P.I.R.E program that will help you build personal and professional character
- Entry into a collegial, modern, and supportive working atmosphere at a market leader
- Flexible working hours and remote working opportunities
- Flat hierarchies
- A payroll system that assures on-time payments at all times
- SSS, Philhealth, and Pag-ibig
- 13th Month Pay
- Paid local holidays
- Annual salary appraisal
- Annual leave
- HMO benefit
- Work-from-home set-up
If you are the one we're looking for, send us your application now. All shortlisted applicants will receive an email from our HR for the next steps of your recruitment process.
You may also review our other job openings
We are looking for an experienced ESG Manager. This role will collaborate with the teams to interpret complex ESG (Environmental, Social, and Governance) data, both quantitative and qualitative. They will be responsible for assessing quality, cleansing, and structuring data for downstream visualizations. The candidate will be expected to prepare data outputs for both internal and external use, facilitating evidence-backed decision-making by our corporate clients. Familiarity with security, integrations, and management of intellectual property in relation to a SaaS BI provider is crucial.
Key Duties and Responsibilities:
- Analysing raw ESG data, aligning data with ESG frameworks/metrics.
- Developing and implementing models/algorithms for ESG data mining.
- Collaborating with engineering and product development teams.
- Ensuring data outputs are usable for decision-making.
- Managing and monitoring the security and integration of SaaS BI provider and our systems.
- Ensuring proper handling and protection of intellectual property.
- Communicating complex quantitative analysis clearly and precisely.
Interactions:
- You'll interact with the internal executive/management team, ESG Client Delivery Team, and externally with clients, execution partners, and affiliated businesses.
Desired Skills and Experience:
Minimum Requirements:
- 5 years' experience in Data Science or related role, with focus on ESG data.
- Master's degree in Computer Science, Statistics, Applied Math, or related field.
- Experience with cloud services (AWS, Google Cloud, Azure), programming languages (Python, R, SQL), data collection & management tools.
- Familiarity with AI & Machine Learning, Scenario Testing, ROI evaluations, APIs, data pipelines, databases, data governance, DevOps practices, and ESG standards/frameworks.
- Skills: Effective communication, project & time management, analytical interpretation, critical thinking, problem-solving, stakeholder engagement & management.
Preferred Qualifications:
- PhD in related field.
- Experience with visualization tools (PowerBI, Tableau, D3.js, SaaS BI providers).
- Knowledge of ESG frameworks/metrics, data engineering, data pipelines, and experience in model validation, scenario testing, ROI evaluations.
- Amenable to work 40+ hrs/week, typically Mon-Fri 8:30am-5:30pm (AWST)
Why Remotify?
Remotify focuses on putting Filipino talents in the spotlight in the global workforce scene. We are an Employer of Record in the Philippines and we enable small to medium businesses across the world to scale their teams securely and cost-effectively through remote outsourcing. Through our services, we ensure that every remote employee enjoys the social benefits the law provides while receiving internationally competitive salaries.
With Remotify, you will have the opportunity to work directly with international businesses while having an employee contract bound in the Philippines, social benefits, and tax contributions, through us. As you work internationally from your home, you have a local HR to help you with local labor compliance. We have created a community of Filipino Remote workers who value the flexibility of remote work while enjoying the togetherness a great virtual workplace brings both professionally and personally.
Here are the perks of working with us:
- Competitive salary (Php)
- I.N.S.P.I.R.E program that will help you build personal and professional character
- A payroll system that assures on-time payments at all times
- SSS, Philhealth, and Pag-ibig
- 13th Month Pay
- Paid local holidays
- Annual leaves
- Healthcare (HMO) upon hiring
If you are the one we're looking for, send us your application now. All shortlisted applicants will receive an email from our HR for the next steps of your recruitment process.
You may also review our other job openings