We are in search of an outstanding Customer Support Representative. This role is to serve as the primary point of contact between our company and its customers, helping to maintain positive relationships and resolve issues efficiently. The Customer Support Representative plays a crucial role in ensuring customer satisfaction by providing assistance, resolving inquiries, and offering exceptional support to our clients.
Key Duties and Responsibilities:
- Customer Assistance: Respond to customer inquiries via email, chat, or other communication channels in a timely and professional manner. 90% of the assistance is via Email
- Issue Resolution: Identify and resolve customer issues, concerns, or complaints effectively, striving for first-contact resolution whenever possible.
- Product Knowledge: Maintain in-depth knowledge of company products and services to provide accurate information and guidance to customers.
- Logistic Support: Provide logistic assistance to customers experiencing product-related problems or difficulties. Most of the issues come from where is the product and why there are delays in the delivery for example
- Documentation: Accurately document customer interactions, including issues, resolutions, and other relevant information in the customer support database. For example, respond a chargeback and send proofs to the payment gateways
- Feedback Handling: Gather and relay customer feedback and suggestions to relevant departments for product improvement.
- Up-Selling and Cross-Selling: Identify opportunities to promote additional products or services that may benefit the customer and increase the Average Order Value of the product. For example offer subscriptions to happy customers
- Compliance: Adhere to company policies, procedures, and guidelines while ensuring compliance with industry regulations.
- Customer Satisfaction: Strive to meet or exceed customer satisfaction goals through exceptional service.
- Team Collaboration: Collaborate with other team members, such as marketing, and technical support, to provide a seamless customer experience.
Desired Skills and Experience:
- Completion of high school, bachelor’s degree holder, or equivalent qualification.
- Proficiency in English is required, and proficiency in Spanish or another language is a big advantage.
- Prior experience in customer service or support experience in a BPO setting is a plus.
- Prior experience in handling healthcare accounts and digital products.
- Has strong problem-solving abilities and attention to detail.
- Has empathy and the ability to remain patient and calm when dealing with challenging situations.
- Proficiency in using customer support software and systems.
- Basic technical knowledge for troubleshooting technical issues.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Proactive and trustworthy
Why Remotify?
Remotify focuses on putting Filipino talents in the spotlight in the global workforce scene. We are an Employer of Record in the Philippines and we enable small to medium businesses across the world to scale their teams securely and cost-effectively through remote outsourcing. Through our services, we ensure that every remote employee enjoys the social benefits the law provides while receiving internationally competitive salaries.
With Remotify, you will have the opportunity to work directly with international businesses while having an employee contract bound in the Philippines, social benefits, and tax contributions, through us. As you work internationally from your home, you have a local HR to help you with local labor compliance. We have created a community of Filipino Remote workers who value the flexibility of remote work while enjoying the togetherness a great virtual workplace brings both professionally and personally.
Here are the perks of working with us:
- Competitive salary (Php25,000)
- HMO Coverage
- I.N.S.P.I.R.E program that will help you build personal and professional character
- A payroll system that assures on-time payments at all times
- SSS, Philhealth, and Pag-ibig
- 13th Month Pay
- Paid local holidays
- Paid annual leaves
- Vacation and sick leaves
Application Process:
If you're a motivated and experienced Customer Support Representative with a passion for customer service and support, we encourage you to apply. Shortlisted candidates will be contacted for the next steps of the recruitment process.
Note: Remotify is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
You may also review our other job openings
We are looking for an Inbound Sales Representative for Autism and Disability Technology Account. We will train you for this position. The Inbound Sales Representative will be an assertive, empathetic professional with a strong knack for sales and customer service. While upholding the company's ethos, you will handle calls professionally, build rapport with potential customers, understand their needs, and persuasively communicate the value of our offerings, ultimately driving trial sign-ups and conversions.
Key Duties and Responsibilities:
- Handle Inbound Calls: Professionally manage all inbound calls from potential clients, using your sales skills to convert leads into trial users and, eventually, subscribed members.
- Customer Service: Build strong relationships with clients and team members, addressing queries, providing helpful information, and maintaining a high standard of service.
- Coordinate with the Benefits Specialist: Understand clients’ needs and preferences, and communicate these effectively with the Benefits Specialist to optimize our services.
- Record Keeping: Document all client communications and compile summary points after each call for internal use and review.
- Reporting: Prepare detailed reports on customer interactions, queries, concerns, and feedback for management's review.
- Company Culture: Adhere to and embody the company's policies, core values, and work culture.
Desired Skills and Experience:
- Bachelor’s Degree in Management, Marketing, or other relevant field
- Minimum of 1-year experience in customer service, sales, or marketing
- Familiar with online tools (eg. Zoom, Google Meet, Slack)
- Proficient in G Suite Tools (eg. google docs, sheets, slides)
- Strong verbal and written communication skills
- Critical thinking and interpersonal skills
- Ability to multi-task, prioritize, and manage time effectively
- Willing to work remotely following EST shift
Preferred qualifications:
- Prior experience working with neurodiverse population is a plus
- Adept in using CRM and productivity tools (eg. mailchimp, notion, calendly, dialpad)
- Strong phone contact handling and active listening skills
- Willing to extend work hours as needed
This role presents a unique opportunity for a driven sales professional to make a real impact in a startup environment, helping families navigate the journey of raising adolescents and young adults with disabilities.
Why Remotify?
Remotify focuses on putting Filipino talents in the spotlight in the global workforce scene. We are an Employer of Record in the Philippines and we enable small to medium businesses across the world to scale their teams securely and cost-effectively through remote outsourcing. Through our services, we ensure that every remote employee enjoys the social benefits the law provides while receiving internationally competitive salaries.
With Remotify, you will have the opportunity to work directly with international businesses while having an employee contract bound in the Philippines, social benefits, and tax contributions, through us. As you work internationally from your home, you have a local HR to help you with local labor compliance. We have created a community of Filipino Remote workers who value the flexibility of remote work while enjoying the togetherness a great virtual workplace brings both professionally and personally.
Here are the perks of working with us:
- Competitive salary (Php. 30,000 to Php 40,000 gross per month)
- I.N.S.P.I.R.E program that will help you build personal and professional character
- A payroll system that assures on-time payments at all times
- SSS, Philhealth, and Pag-ibig
- 13th Month Pay
- Paid local holidays
- Annual leaves
- HMO benefit
- Work from home
- Fulfilling career that rewards well
If you are the one we're looking for, send us your application now. All shortlisted applicants will receive an email from our HR for the next steps of your recruitment process.
We are looking for a Customer Support Specialist. We will train you for this position. The key roles are to give 1st level of support to customers, handle inquiries and proactively manage customer relationships. The candidate needs to be exceptional in customer support, adaptability, clear communication, and problem-solving skills.
Key Duties and Responsibilities:
- Demonstrate tact and sensitivity in customer communication
- From initial customer inquiries
- To maintain long-lasting relationships
- Be responsible for 1st level of support of our US customers (covering Timezone UTC -6)
- Daily tasks include
- Ticket handling
- Taking over a "real" chat function
- Mass master data maintenance of a webshop
- Creation and maintenance of a personal customer knowledge base
- Proactively manage customers' relationship
Desired Skills and Requirements:
- Bachelor's or Master's degree from an accredited institution in a related field
- At least 3 years of work experience in customer support and remote work
- Experience with
- ERP System
- Ticketing system (Odoo would be a plus)
- Customer support with IT-background
- Exposure to customs procedures/foreign trade and interest in global manufacturing processes and regulatory requirements would be a plus
Why Remotify?
Remotify focuses on putting Filipino talents in the spotlight in the global workforce scene. We are an Employer of Record in the Philippines and we enable small to medium businesses across the world to scale their teams securely and cost-effectively through remote outsourcing. Through our services, we ensure that every remote employee enjoys the social benefits the law provides while receiving internationally competitive salaries.
With Remotify, you will have the opportunity to work directly with international businesses while having an employee contract bound in the Philippines, social benefits, and tax contributions, through us. As you work internationally from your home, you have a local HR to help you with local labor compliance. We have created a community of Filipino Remote workers who value the flexibility of remote work while enjoying the togetherness a great virtual workplace brings both professionally and personally.
Here are the perks of working with us:
- Competitive salary (Php 40,000 - 45,000)
- I.N.S.P.I.R.E program that will help you build personal and professional character
- Entry into a collegial, modern, and supportive working atmosphere at a market leader
- Flexible working hours and remote working opportunities
- Flat hierarchies
- A payroll system that assures on-time payments at all times
- SSS, Philhealth, and Pag-ibig
- 13th Month Pay
- Paid local holidays
- Annual leave
- HMO benefit
- Work-from-home set-up
If you are the one we're looking for, send us your application now. All shortlisted applicants will receive an email from our HR for the next steps of your recruitment process.
You may also review our other job openings