We are in search of an outstanding Customer Support Representative. This role is to serve as the primary point of contact between our company and its customers, helping to maintain positive relationships and resolve issues efficiently. The Customer Support Representative plays a crucial role in ensuring customer satisfaction by providing assistance, resolving inquiries, and offering exceptional support to our clients.
Key Duties and Responsibilities:
- Customer Assistance: Respond to customer inquiries via email, chat, or other communication channels in a timely and professional manner. 90% of the assistance is via Email
- Issue Resolution: Identify and resolve customer issues, concerns, or complaints effectively, striving for first-contact resolution whenever possible.
- Product Knowledge: Maintain in-depth knowledge of company products and services to provide accurate information and guidance to customers.
- Logistic Support: Provide logistic assistance to customers experiencing product-related problems or difficulties. Most of the issues come from where is the product and why there are delays in the delivery for example
- Documentation: Accurately document customer interactions, including issues, resolutions, and other relevant information in the customer support database. For example, respond a chargeback and send proofs to the payment gateways
- Feedback Handling: Gather and relay customer feedback and suggestions to relevant departments for product improvement.
- Up-Selling and Cross-Selling: Identify opportunities to promote additional products or services that may benefit the customer and increase the Average Order Value of the product. For example offer subscriptions to happy customers
- Compliance: Adhere to company policies, procedures, and guidelines while ensuring compliance with industry regulations.
- Customer Satisfaction: Strive to meet or exceed customer satisfaction goals through exceptional service.
- Team Collaboration: Collaborate with other team members, such as marketing, and technical support, to provide a seamless customer experience.
Desired Skills and Experience:
- Completion of high school, bachelor’s degree holder, or equivalent qualification.
- Proficiency in English is required, and proficiency in Spanish or another language is a big advantage.
- Prior experience in customer service or support experience in a BPO setting is a plus.
- Prior experience in handling healthcare accounts and digital products.
- Has strong problem-solving abilities and attention to detail.
- Has empathy and the ability to remain patient and calm when dealing with challenging situations.
- Proficiency in using customer support software and systems.
- Basic technical knowledge for troubleshooting technical issues.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Proactive and trustworthy
Why Remotify?
Remotify focuses on putting Filipino talents in the spotlight in the global workforce scene. We are an Employer of Record in the Philippines and we enable small to medium businesses across the world to scale their teams securely and cost-effectively through remote outsourcing. Through our services, we ensure that every remote employee enjoys the social benefits the law provides while receiving internationally competitive salaries.
With Remotify, you will have the opportunity to work directly with international businesses while having an employee contract bound in the Philippines, social benefits, and tax contributions, through us. As you work internationally from your home, you have a local HR to help you with local labor compliance. We have created a community of Filipino Remote workers who value the flexibility of remote work while enjoying the togetherness a great virtual workplace brings both professionally and personally.
Here are the perks of working with us:
- Competitive salary (Php25,000)
- HMO Coverage
- I.N.S.P.I.R.E program that will help you build personal and professional character
- A payroll system that assures on-time payments at all times
- SSS, Philhealth, and Pag-ibig
- 13th Month Pay
- Paid local holidays
- Paid annual leaves
- Vacation and sick leaves
Application Process:
If you're a motivated and experienced Customer Support Representative with a passion for customer service and support, we encourage you to apply. Shortlisted candidates will be contacted for the next steps of the recruitment process.
Note: Remotify is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
You may also review our other job openings
We are looking for an excellent Inbound Sales Team Manager that can manage the sales team professionally, build rapport with the team, understand their needs, and provide coaching and support, ultimately driving trial sign-ups and conversions. The Inbound Sales Team Manager should be an organized, empathetic professional with a strong knack for management and sales.
Key Duties and Responsibilities:
- Train and Coach Sales Team: Professionally manage the sales team, through continual training, and coaching to help them drive trial sign-ups and ultimately conversions.
- Sales Team Support: Build strong relationships with team members, addressing queries, providing helpful information, and maintaining a high standard of responsiveness.
- Coordinate with Senior Growth Marketer: Work closely with Senior Growth Marketing to define metrics, implement strategy, and build a strong sales organization.
- Record Keeping: Oversee sales team KPIs and goals through detailed record keeping and utilize that data to provide support for the sales team to meet and exceed goals
- Reporting: Prepare detailed reports on sales team conversion rates, trial sign-ups, paid sign-ups, and feedback for management's review.
- Company Culture: Adhere to and embody the company's policies, core values, and work culture.
Desired Skills and Experience:
- Bachelor’s Degree in Business, Marketing, or a relevant field
- Minimum of 2 years of experience in a management role; prior sales experience in a similar industry is a plus
- Experience in customer service roles and dealing with sensitive customer situations
- Familiarity with online tools (e.g., Zoom, Google Meet, Slack)
- Proficiency in G Suite Tools (e.g., Google Docs, Sheets, Slides)
- Strong verbal and written communication skills
- Excellent critical thinking and interpersonal skills
- Ability to multi-task, prioritize, and manage time effectively
- Willingness to work remotely, following an EST shift from 9:00am to 6:00pm EST
Preferred Qualifications:
- Prior experience working with a neurodiverse population
- Proficiency in using CRM and productivity tools (e.g., Mailchimp, Notion, Calendly, Dialpad)
This role presents a unique opportunity for a driven management professional to make a real impact in a startup environment, helping families navigate the journey of raising adolescents and young adults with disabilities
Why Remotify?
Remotify focuses on putting Filipino talents in the spotlight in the global workforce scene. We are an Employer of Record in the Philippines and we enable small to medium businesses across the world to scale their teams securely and cost-effectively through remote outsourcing. Through our services, we ensure that every remote employee enjoys the social benefits the law provides while receiving internationally competitive salaries.
With Remotify, you will have the opportunity to work directly with international businesses while having an employee contract bound in the Philippines, social benefits, and tax contributions, through us. As you work internationally from your home, you have a local HR to help you with local labor compliance. We have created a community of Filipino Remote workers who value the flexibility of remote work while enjoying the togetherness a great virtual workplace brings both professionally and personally.
Here are the perks of working with us:
- Competitive salary (Php 48,000.00 + allowances)
- I.N.S.P.I.R.E program that will help you build personal and professional character
- A payroll system that assures on-time payments at all times
- Great team environment and culture
- SSS, Philhealth, and Pag-ibig
- 13th Month Pay
- Night differential pay
- Paid local holidays
- Annual leaves
- HMO Benefit
If you are the one we're looking for, send us your application now. All shortlisted applicants will receive an email from our HR for the next steps of your recruitment process.
You may also review our other job openings
We are looking for an Inbound Sales Representative for Autism and Disability Technology Account. We will train you for this position. The Inbound Sales Representative will be an assertive, empathetic professional with a strong knack for sales and customer service. While upholding the company's ethos, you will handle calls professionally, build rapport with potential customers, understand their needs, and persuasively communicate the value of our offerings, ultimately driving trial sign-ups and conversions.
Key Duties and Responsibilities:
- Handle Inbound Calls: Professionally manage all inbound calls from potential clients, using your sales skills to convert leads into trial users and, eventually, subscribed members.
- Customer Service: Build strong relationships with clients and team members, addressing queries, providing helpful information, and maintaining a high standard of service.
- Coordinate with the Benefits Specialist: Understand clients’ needs and preferences, and communicate these effectively with the Benefits Specialist to optimize our services.
- Record Keeping: Document all client communications and compile summary points after each call for internal use and review.
- Reporting: Prepare detailed reports on customer interactions, queries, concerns, and feedback for management's review.
- Company Culture: Adhere to and embody the company's policies, core values, and work culture.
Desired Skills and Experience:
- Bachelor’s Degree in Management, Marketing, or other relevant field
- Minimum of 1-year experience in customer service, sales, or marketing
- Familiar with online tools (eg. Zoom, Google Meet, Slack)
- Proficient in G Suite Tools (eg. google docs, sheets, slides)
- Strong verbal and written communication skills
- Critical thinking and interpersonal skills
- Ability to multi-task, prioritize, and manage time effectively
- Willing to work remotely following EST shift
Preferred qualifications:
- Prior experience working with neurodiverse population is a plus
- Adept in using CRM and productivity tools (eg. mailchimp, notion, calendly, dialpad)
- Strong phone contact handling and active listening skills
- Willing to extend work hours as needed
This role presents a unique opportunity for a driven sales professional to make a real impact in a startup environment, helping families navigate the journey of raising adolescents and young adults with disabilities.
Why Remotify?
Remotify focuses on putting Filipino talents in the spotlight in the global workforce scene. We are an Employer of Record in the Philippines and we enable small to medium businesses across the world to scale their teams securely and cost-effectively through remote outsourcing. Through our services, we ensure that every remote employee enjoys the social benefits the law provides while receiving internationally competitive salaries.
With Remotify, you will have the opportunity to work directly with international businesses while having an employee contract bound in the Philippines, social benefits, and tax contributions, through us. As you work internationally from your home, you have a local HR to help you with local labor compliance. We have created a community of Filipino Remote workers who value the flexibility of remote work while enjoying the togetherness a great virtual workplace brings both professionally and personally.
Here are the perks of working with us:
- Competitive salary (Php. 30,000 to Php 40,000 gross per month)
- I.N.S.P.I.R.E program that will help you build personal and professional character
- A payroll system that assures on-time payments at all times
- SSS, Philhealth, and Pag-ibig
- 13th Month Pay
- Paid local holidays
- Annual leaves
- HMO benefit
- Work from home
- Fulfilling career that rewards well
If you are the one we're looking for, send us your application now. All shortlisted applicants will receive an email from our HR for the next steps of your recruitment process.
We are looking for an experienced Global Housing Coordinator to assist in all stages of the reservation administration process. This includes the completion of guest paperwork, move-in, and move-out arrangements, and providing customer support to guests and corporate clients as required. The successful candidate must build and maintain positive partnerships with National’s guests, clients, and third-party providers and have a professional image and strong communication and customer service skills.
Key Duties and Responsibilities:
- Build and maintain positive client relationships by offering exceptional customer service to all parties involved in the corporate housing assistance process.
- Manage reservation paperwork.
- Prepare welcome letters and move-in instructions for guests.
- Report, manage, and resolve maintenance issues or items needed in units.
- Ensure operational inspections are completed and present in files.
- Deliver pre and post-arrival, mid-stay, pre-departure, and post-departure communications.
- Complete file audits to make sure all required paperwork is in the files.
- Build and maintain databases in a professional, timely, and accurate manner.
- Prioritize and multi-task a high volume of customer inquiries in a timely and effective manner.
- Comply with all operating procedures and/or process flows developed for the global team.
- Respond appropriately to provide customer service and timely solutions to problems that may arise.
- Provide customer support to guests and corporate clients as required.
- Support day-to-day operational requirements.
- Other duties as assigned.
Desired Skills and Experience:
- 1-3 years of hospitality or hotel customer service experience.
- High School diploma or equivalent.
- Proven ability to multitask and be flexible with various duties.
- Strong administrative skills and attention to detail.
- Ability to communicate clearly and concisely both vocally and in writing.
- Outstanding customer service skills.
- Excellent organizational skills.
- Have a “whatever it takes” attitude toward customer satisfaction.
- Telephone, facsimile, photocopier, computer, internet, and e-mail skills is a must.
- Working knowledge of Windows, Word, and Excel is required.
- Ability to operate general office equipment.
Why Remotify?
Remotify focuses on putting Filipino talents in the spotlight in the global workforce scene. We are an Employer of Record in the Philippines and we enable small to medium businesses across the world to scale their teams securely and cost-effectively through remote outsourcing. Through our services, we ensure that every remote employee enjoys the social benefits the law provides while receiving internationally competitive salaries.
With Remotify, you will have the opportunity to work directly with international businesses while having an employee contract bound in the Philippines, social benefits, and tax contributions, through us. As you work internationally from your home, you have a local HR to help you with local labor compliance. We have created a community of Filipino Remote workers who value the flexibility of remote work while enjoying the togetherness a great virtual workplace brings both professionally and personally.
Here are the perks of working with us:
- Competitive salary (Php 32,500.00)
- I.N.S.P.I.R.E program that will help you build personal and professional character
- A payroll system that assures on-time payments at all times
- SSS, Philhealth, and Pag-ibig
- 13th Month Pay
- Paid local holidays
- Paid incentive leave
- Healthcare (HMO) benefits
- Annual salary appraisal
- Customer service bonus plan
If you are the one we're looking for, send us your application now. All shortlisted applicants will receive an email from our HR for the next steps of your recruitment process.
You may also review our other job openings
We are looking for a Searching Assistant – Insurance Housing. We will train you for this position The primary role for this position is to handle inbound calls and search for temporary housing options (hotels, condos, houses, rv’s, vacation rentals) for policyholders who are displaced from residences due to damage to home in the United States. The candidate should be outstanding in prioritizing and multitasking high volume of customers’ inquiries in a timely and effective manner and have strong communication and presentation skills.
Key Duties and Responsibilities:
- Search for temporary housing options (hotels, condos, houses, rv’s, vacation rentals) for policyholders who are displaced from their residences due to damage to homes.
- Handles inbound calls
- Enters new claims into Oscar and on tracking in Excel
- Coordinate hotel reservations
- Communicate with landlords about available properties, and negotiate pricing to get lower rates.
- Builds and maintains relationships with clients, outside sales representatives, hotels, vendors, and other business contacts.
- Finalizes paperwork
- Completes FRV’s and searches as well as any reporting
- Books hotels when needed
- Input and maintain accurate records within the company database
- Partnership with the sales team to provide consistency in service
- Document preparation/finalization for leases as it pertains to placements of policyholders in accordance with company guidelines and policies.
- Participation in our after-hours, on-call, rotation
- Other duties as assigned
Desired Skills and Experience:
- Proven experience in internet research preferred
- Must be a fast-paced, collaborative yet able to work independently, motivated self-starter with a drive to succeed.
- Prioritize and multi-task a high volume of customer inquiries in a timely and effective manner
- Strong communication and presentation skills
- Bachelor’s Degree is ideal
- Must be able to offer and implement creative solutions in the selling process
- Excellent customer service skills
- Amenable to working nightshift
Why Remotify?
Remotify focuses on putting Filipino talents in the spotlight in the global workforce scene. We are an Employer of Record in the Philippines and we enable small to medium businesses across the world to scale their teams securely and cost-effectively through remote outsourcing. Through our services, we ensure that every remote employee enjoys the social benefits the law provides while receiving internationally competitive salaries.
With Remotify, you will have the opportunity to work directly with international businesses while having an employee contract bound in the Philippines, social benefits, and tax contributions, through us. As you work internationally from your home, you have a local HR to help you with local labor compliance. We have created a community of Filipino Remote workers who value the flexibility of remote work while enjoying the togetherness a great virtual workplace brings both professionally and personally.
Here are the perks of working with us:
- Competitive salary (Php30,000)
- An additional allowance of Php2,000
- I.N.S.P.I.R.E program that will help you build personal and professional character
- A payroll system that assures on-time payments at all times
- SSS, Philhealth, and Pag-ibig
- 13th Month Pay
- Paid local holidays
- Annual salary appraisal
- Annual leaves
- HMO benefit
- Wellness program
If you are the one we're looking for, send us your application now. All shortlisted applicants will receive an email from our HR for the next steps of your recruitment process.
You may also review our other job openings
We are looking for a Customer Service Specialist. We will train you for this position. The selected person needs to have a professional image, strong communication, and customer service skills.
Key Duties and Responsibilities:
- Answer Incoming Phone Calls/Adjuster Claim Intakes
- Customer Service Issue Resolution/Troubleshooting
- Pre-billing/Rent Tracking/Rent Posting/Processing New Claims
- Touchpoints Adjuster Follow-ups
- Collections Emails/Calls/Logging Notes/Coordinate with Internal Departments on Invoice Revisions
- Security/Furniture Deposit Refund Processing
- Hotel Invoicing/Intermediate Level Accounting
- New File Processing - Lease and paperwork organization
- Process Extensions and Notices to Vacate w/Furniture Pickups
- Hotel Extensions/Transfers/Bookings
- Policyholder/Adjuster Follow-ups (emails; calls)
- Collection of Hotel Folios
- Receipts Processing
- Furniture Invoice Audits; Order Changes; discrepancy reporting; delivery/pickup collaboration.
- Identify, Discuss, and Solve service issues with Client Services Manager
- Daily communication with staff and flexibility for last-minute changes to team schedules.
- Team Meetings; Trainings; Events; Zoom Calls as assigned.
- Reporting daily/weekly/monthly/quarterly
- Completion of assigned special projects and rocks.
- Other duties as assigned.
Desired Skills and Experience:
- High School Diploma or GED.
- Mid-Level Accounting Skills
- Must be over 18 years of age
- A self-starter with good communication and presentation skills
- Have a “whatever it takes” attitude toward customer satisfaction
- Strategic Thinker/Strong Problem-Solving Skills/Independent Contributor
- Knowledge of basic computer programs
- Amenable to working nightshift from 12:00 am to 9:00 am Philippine time
Why Remotify?
Remotify focuses on putting Filipino talents in the spotlight in the global workforce scene. We are an Employer of Record in the Philippines and we enable small to medium businesses across the world to scale their teams securely and cost-effectively through remote outsourcing. Through our services, we ensure that every remote employee enjoys the social benefits the law provides while receiving internationally competitive salaries.
With Remotify, you will have the opportunity to work directly with international businesses while having an employee contract bound in the Philippines, social benefits, and tax contributions, through us. As you work internationally from your home, you have a local HR to help you with local labor compliance. We have created a community of Filipino Remote workers who value the flexibility of remote work while enjoying the togetherness a great virtual workplace brings both professionally and personally.
Here are the perks of working with us:
- Competitive salary (Php 30,000.00)
- I.N.S.P.I.R.E program that will help you build personal and professional character
- A payroll system that assures on-time payments at all times
- SSS, Philhealth, and Pag-ibig
- 13th Month Pay
- Paid local holidays
- Annual salary appraisal
- Annual leaves
- HMO benefit
- Wellness Program
If you are the one we're looking for, send us your application now. All shortlisted applicants will receive an email from our HR for the next steps of your recruitment process.
You may also review our other job openings