We are currently seeking a growth-motivated Senior IT Engineer to join our remote collaborative team. If you’re looking to lead a dedicated technical team serious about success for small business clients, we’re looking for you! You will be responsible to project planning, documentation, client communication, estimating, and delivering for client IT environments This position is about 85% remote and 15% on-site at client offices.

Key Duties and Responsibilities:

• Implementing all M365 setups/conversions, server & workstation policies/installs, SASE deployment & security configurations
• Implementing internal RMM and PSA management tools, remote support systems, and security best practices across all clients
• Project planning, documentation, client communication, estimates, and delivery for client IT environments
• Administrating client servers, networks, firewalls, routers, and workstations
• Mentoring Level 2 techs
• Resolving escalated tickets from Tier II to Tier III while providing top-notch service to our customers

Desired Skills and Experience:

• 5+ years of networking/routing experience (TCP/IP, firewalls, L3 switches)
• 5+ years of experience using Microsoft 365 and Azure AD system administration (Tenant and Partner), desktop systems (Windows 7 forward), O365 (w/ Powershell integrations), Exchange, and Sharepoint
• In-depth knowledge of Connectwise software suite on an implementation level
• Familiarity in cyber security best practices – firewall configuration, Windows 2FA/MFA implementation/support, and backup and recovery software methodologies
• Ability to use industry experience to assess client IT environments and research and present appropriate solutions
• Deep understanding of mobile computing systems and remote access solutions (tablets, iPhones, laptops, remote web workplace/RDP/terminal server, and VPNs)
• Strong interpersonal skills, positive mentality, and ability to change tasks rapidly—as a service business, we expect the unexpected to disrupt our plans
• Ability to stay organized, document best practices, and follow through to completion, with a high level of accuracy
• Skills in participative management, teamwork, and problem-solving - innovate and implement new client solutions
• Ability to work flexible or additional hours as needed to ensure client needs are met during emergency situations

Software Experience:

• ConnectWise Suite: RMM, Remote Control, Automate, Remote Control, PSA
• Sentinel One
• M365 / O365
• MS Exchange
• Microsoft AD
• SharePoint
• Cloud File Storage
• Cyrisma
• Liongard
• Rapidfire Tools Server Monitoring
• Secure Access Service Edge
• WiFi remote admin & security
• Brightgauge
• Cloud Backup Solutions
• Windows Workstation Patching (Powershell)
• Working knowledge of MacOS
• Meraki Administration
• Ubiquiti Administration

Why Remotify?

Remotify focuses on putting Filipino talents in the spotlight in the global workforce scene. We are an Employer of Record in the Philippines and we enable small to medium businesses across the world to scale their teams securely and cost-effectively through remote outsourcing. Through our services, we ensure that every remote employee enjoys the social benefits the law provides while receiving internationally competitive salaries.

With Remotify, you will have the opportunity to work directly with international businesses while having an employee contract bound in the Philippines, social benefits, and tax contributions, through us. As you work internationally from your home, you have a local HR to help you with local labor compliance. We have created a community of Filipino Remote workers who value the flexibility of remote work while enjoying the togetherness a great virtual workplace brings both professionally and personally.

Here are the perks of working with us:

• Competitive salary ( Php 80,000 scalable based on experience)
• I.N.S.P.I.R.E program that will help you build personal and professional character
• A payroll system that assures on-time payments at all times
• SSS, Philhealth, and Pag-ibig
• 13th Month Pay
• Paid local holidays
• Paid incentive leave
• Healthcare (HMO)
• Retirement plan and PTO
• Annual salary appraisal
• Annual leave (15 days)
• Computer workstation provided

If you are the one we're looking for, send us your application now. All shortlisted applicants will receive an email from our HR for the next steps of your recruitment process.